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                                      Shipping and Warranty

                                      Success Television shipping and warranty

                                      Success Television makes every effort to provide the lowest cost shipping. We provide free ground shipping within the U.S. and Canada for orders over $350, which includes all our corporate training videos. We also provide multiple shipping options for delivery within the US plus international shipping across the globe.

                                      U.S. Delivery Estimates:

                                      To calculate estimated delivery date, add processing time of one day to transit time. For example, an item that is processed in 1 business day and shipped using USPS priority shipping within the U.S. (2-3 business days) will arrive in 3-4 business days.

                                      Federal Express is for 2nd day delivery. Add one day for processing. The item will then arrive in 3 business days.

                                      International Delivery Estimates: International Priority Mail takes between 3- 6 weeks depending on location and country customs. Add one day for processing. Also,check with your local post office which may be holding your package due to customs.

                                      Multiple Shipments: To be able to offer you a wide variety of products, Success Television works with various corporate training producers. While that means we can offer more products, sometimes your shipment will be coming from more than one location. For example, you might find your order for multiple DVDs will come from different locations.

                                      Returns Policy:

                                      Success Television guarantees the quality of our programs. If there is a defect in a DVD you receive, please notify us and we will replace the defective product at no charge. If you damage a Success Television DVD, we will replace it for the cost of shipping.

                                      Success Television makes it possible to preview our programs in their entirety either online or by receiving a preview video DVD. Our facilitation materials are also available for online review at no charge. We strongly recommend that customers view the complete program and support materials BEFORE making a decision to license a Success Television product. There should therefore be no need to return a Success Television program once it has been licensed for training and returns will not be accepted.

                                      In unusual special cases (for example where the wrong program was ordered by mistake) a program may be exchanged for another Success Television program. Please contact us if you have such a special situation at (212)721-0910 to make the appropriate arrangements. We will ask you to send the old program to:

                                      Success Television 250 W. 90th Street,Suite 15D New York, New York 10024

                                      When we receive the old program, we will promptly send you the replacement. You only have to pay for shipping.

                                      This warranty is only valid on corporate training video DVDs produced by Success Television. For consumer DVDs (DVDs priced under $80),we will provide a refund within 15 days of purchase minus a 15% restocking fee after we receive the defective DVD.

                                      Contact Us

                                      with any questions you may have.

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